Product Update: Secured Loyalty Redemptions with OTP Verification

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Loyalty programs are integral to every business, especially in salons and spas, to encourage repeat business and build strong relationships with clients.

However, fraudulent activities in loyalty programs can cost businesses their hard-earned reputation and revenue.

To protect against this unauthorized redemption, MioSalon introduced a solution that not only makes the redemption process easier but also more secure: One-Time Password (OTP) verification for loyalty redemptions.

Secured loyalty redemptions

Article Overview

How OTP Verification Enhances Your Loyalty Program

Enhancing salon loyalty program security and preventing fraud in loyalty redemptions with OTP.

  1. Enhanced Security: Minimizing fraud and misuse by validating only authorized clients who can redeem loyalty program benefits.
  2. Improved Client Experience: Enhance client trust and satisfaction by feeling confident that their loyalty benefits are protected.
  3. Streamlined Process: The simple OTP step ensures smooth and quick redemptions without added complexity.
  4. Transparency and Accountability: Every redemption is logged with verified credentials, creating clear records for future reference.

Where OTP Verification Applies

This robust security feature is now implemented across all loyalty redemptions in MioSalon, including:

  • Prepaid Redemptions: Safeguard prepaid balances against unauthorized usage.
  • Membership Redemptions: Ensure memberships are accessed only by verified clients.
  • Package Redemptions: Keep multi-session or bundled services secure.
  • Reward Point Redemptions: Protect your rewards system from misuse.

How It Works?

  1. When a client initiates a redemption, an OTP is sent to their registered mobile number and email.
  2. The client enters the OTP in MioSalon to authenticate the request.
  3. Upon successful verification, the redemption is processed seamlessly.

Spa Chain in Delhi – Streamlining Prepaid Loyalty Redemptions

The Challenge:
A well-established salon chain in Delhi faced issues with clients trying to redeem expired prepaid packages or use invalid credits, creating confusion and dissatisfaction.

The Solution:
The salon chain implemented OTP verification as part of its prepaid loyalty program. When clients attempted to redeem their prepaid services, an OTP was sent to their phone for verification before completing the transaction.

The Results:

  • Reduction in Errors: OTP verification helped ensure only valid credits were used, eliminating mistakes caused by expired packages.
  • Stronger Customer Engagement: Customers felt reassured that their prepaid credits were protected, fostering loyalty.
  • Increased Redemptions: With more secure redemptions, the salon chain saw a 15% increase in customers using their prepaid packages.

Secure Your Loyalty Program Today

At MioSalon, we’re committed to helping you run your business with confidence and peace of mind. With OTP verification, you can focus on delivering exceptional experiences while we take care of your program’s security.

Ready to enhance your salon’s loyalty program? Schedule a free demo.

Published by Admin