The Do’s And Don’ts Of Salon Etiquette For Stylist

the do's and dont's of salon etiquette for stylist

In the service profession, there are many layers to what you can offer your clients to make them happy and keep them coming back. People love to talk about the experiences that they went through; they will always expect something special that not only makes them look good but also makes them feel better. When it comes to the beauty industry, having professionals, stylists or artists is the foundation of salon success, but going the extra mile makes it necessary to know the do’s and don’ts of salon ethics that set you apart from your competition. In this guide, we’ll decode the do’s and don’ts of salon etiquette. From punctuality to tipping and maintaining respectful conversations, we’ll cover it all. By following these simple guidelines, your salon staff must know the importance of professionalism and salon etiquette.

Salon Etiquette for Staff

1. Polite and Friendly Conversations

At the heart of a satisfying salon experience lies polite and friendly communication. When engaging with clients, remember these key points:

  • Maintain a Warm Tone: Greet clients with a polite and friendly tone. Avoid shouting or speaking too loudly, as it’s a one-on-one exchange.
  • Client-Centered Topics: Engage clients in conversations that genuinely interest them, such as their hobbies or work. Avoid aimless chatter that may not engage them effectively.
  • Avoid Gossip: Uphold professionalism by refraining from engaging in salon gossip. Negative discussions about the workplace, colleagues, or competitors can cast a shadow on your reputation.
  • Don’t Overshare: Keep the conversation client-centric. Avoid divulging excessive personal information or sharing unrelated experiences.
  • Profanity and Venting: Display professionalism by avoiding profanity or venting about coworkers in front of clients. Such behavior can make clients uncomfortable.
  • Sensitive Topics: Respect boundaries by avoiding highly personal and sensitive subjects like politics or religion.
  • Volume Control: Maintain an appropriate volume during conversations, ensuring they don’t disrupt others in the salon.
  • Avoid Jargon: Communicate clearly and concisely, avoiding industry-specific jargon terms that might confuse clients.

2. Professionalism

Punctuality, honesty, and a commitment to professionalism are crucial elements in creating a stellar salon experience. Here are some key points:

  • Punctuality is Key: Always honor your appointments by being on time. Your client’s time is precious, and punctuality reflects your commitment to their needs.
  • Prioritize Health: Ensure you’re in good health when you go to work. If you’re feeling unwell, it’s best to rest and recover to prevent the spread of illness.
  • Honesty and Respect: Treat clients with honesty, kindness, and respect. Express gratitude for their patronage and always strive to ensure their satisfaction.
  • Be Open to Feedback: Demonstrate your commitment to improvement by being receptive to client suggestions and concerns. Their feedback can guide your professional growth.
  • Stay Engaged: During appointments, be fully present, attentive, and an active listener. Give clients your undivided attention, making them feel valued.
  • Professionalism First: Focus on your clients’ needs during appointments. Avoid discussing hairstyling tips or leaving tip sheets in view at your station.
  • Limit Cell Phone Use: Keep your phone out of sight while working and use it only during designated breaks to maintain professionalism.
  • Build Your Clientele: Rather than poaching clients from other salons, invest in building your own loyal clientele. Provide exceptional service to encourage repeat visits.
  • Handle Difficult Clients: Address the needs of demanding clients or those requiring complex haircuts professionally. Avoid avoidance or excuses, demonstrating your commitment to client satisfaction.
  • Value Your Clients: Never take your clients for granted. Make every effort to ensure their happiness and provide a memorable salon experience.

3. Clean Environment 

Maintaining personal hygiene with a clean and organized workspace is essential for client comfort and safety.

  • Maintain Cleanliness: After each client, ensure your workstation is clean and sanitized. Keep your tools and equipment spotless, creating a safe and comfortable environment.
  • Prioritize Personal Hygiene: Maintain personal hygiene, which includes fresh breath, proper use of deodorant, and a subtle application of perfume or cologne.
  • Equipment Hygiene: The sanitation of equipment is crucial for both hygiene and salon etiquette. Follow these guidelines:
    • Sanitize After Each Use: After every client, diligently sanitize every piece of equipment to maintain a clean and hygienic environment.
    • Disposable Supplies: Dispose of single-use products after their initial use, avoiding any temptation to reuse them. 
    • Regular Washing: Cases, towels, accessories, and clothing items must undergo regular washing and sanitization to ensure their cleanliness and hygiene.
    • Furniture Maintenance: Regularly clean and sanitize pillows and chairs, especially in areas where haircuts occur, to prevent any build-up of dirt or residue.

4. Neat and Stylish Attire

When it comes to salon staff outfits, your clothing choice is more than just fabric; it’s a statement of professionalism. To strike the right balance:

  • Reflect Your Style: Dress in attire that is both neat and stylish, allowing your unique personality to shine through. However, always keep it professional.
  • Elegant Jewelry: Consider adding elegant jewelry that enhances your overall look and complements your outfit. Subtle pieces can elevate your style without overwhelming your clients.
  • Avoid Flashy Jewelry: While accessorizing, avoid flashy and noisy jewelry that might distract or annoy clients during their salon experience.
  • Crisp Clothes: Pay attention to detail by ensuring your clothes are well-ironed. This not only demonstrates your attention to detail but also showcases your discipline.
  • Mind Necklines: Avoid low-cut shirts, maintaining a professional appearance that respects the salon’s atmosphere.
  • Moderate Perfume/Cologne: When using perfume or cologne, remember that less is often more. Avoid wearing an excessive amount that could overwhelm your clients’ senses.


In the world of beauty, salon etiquette is the key to a successful and satisfying experience for both stylists and clients. Politeness and professionalism in conversations, personal hygiene, neat attire, and a clean environment are the pillars of this etiquette. By adhering to these principles, salon staff can ensure clients not only create great looks but also leave a lasting positive impression, setting the stage for ongoing success in the industry.

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